COOKIE POLICY

Cookie Policy

Chic Digital Ltd
Last Updated: May 2025

  1. About This Policy

This Cookie Policy explains how Chic Digital Ltd (“we”, “us”, or “our”) uses cookies and similar technologies when you visit our website, www.chicdigital.co.uk (“our site”).

We are committed to protecting your privacy and being transparent about how we use data. This policy should be read alongside our Privacy Policy.

  1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow a site to recognise your device and store information about your preferences or past actions.

Some cookies are essential for the operation of a website, while others are used to analyse performance or personalise your experience.

  1. Types of Cookies We Use

We categorise the cookies we use into the following groups:

Strictly Necessary Cookies

These are essential for the website to function properly. They include session cookies and security-related cookies that ensure the safety and performance of the site.

Examples:

  • Website navigation and load balancer cookies
  • Authentication cookies (e.g. for secure forms or admin access)

Performance & Analytics Cookies

These help us understand how visitors use our site so we can improve its functionality. We may use tools such as Google Analytics to collect anonymised information, such as page visits, traffic sources, and user behaviour.

Examples:

  • _ga, _gid (Google Analytics)
  • Page view tracking or click-path monitoring

You can opt out of Google Analytics cookies using this tool: https://tools.google.com/dlpage/gaoptout

Functionality Cookies

These remember your preferences or custom settings to enhance your experience on the site.

Examples:

  • Language or region selection
  • Remembering previous live chat sessions

Live Chat & Interaction Cookies

We use Tidio to offer live chat support. Tidio may use cookies to remember your session, display message history, and identify return visitors. These cookies help us respond to your queries more efficiently.

Learn more: Tidio Privacy Policy

  1. Third-Party Cookies

Some cookies on our website are set by third-party services. These may include:

  • Google – analytics and advertising
  • Tidio – chat support functionality
  • Microsoft – secure infrastructure and login services (if applicable)

We do not control these cookies directly. Please refer to the relevant third-party privacy policies for more details.

  1. Your Cookie Choices

When you first visit our website, you will see a cookie banner giving you the option to:

  • Accept all cookies
  • Reject non-essential cookies
  • Manage your preferences

You can also control cookies through your browser settings. Most browsers allow you to block or delete cookies at any time.

Guides for common browsers:

Please note that disabling certain cookies may impact the functionality of the site.

  1. Changes to This Policy

We may update this Cookie Policy to reflect changes to our website or legal obligations. The latest version will always be available on this page.

Last updated: May 2025

Contact Us

If you have any questions about this Cookie Policy or how we use cookies, please contact:
frankie@chicdigital.co.uk